General conditions of sale
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF SALE CAREFULLY BEFORE PLACING ORDERS FOR ITEMS FROM THIS WEBSITE (THE "SITE").
These general conditions of sale will apply when you order an item on the Site. Any reference to "you" or "your" refers to you as the user of the site. Any reference to "Elgé", "we" or "our" refers to the Elgé company. These Terms will act as a contract between you and Elgé with respect to your order.
If, when ordering items from this site, you are able to accept these Terms without reservation, we kindly ask you to tick the box confirming your acceptance of these Terms. If you are unable to accept these Conditions, you must not order any items and we ask that you do not tick the box confirming your acceptance. If this box is not checked, your order will be interrupted and you will then be redirected to the homepage.
You must be 18 years or older to register or purchase items on this site.
1. General Information
The sales of this site are made by the company Elgé. Our Siret number is 45317499700032. Our intra-community VAT number is FR66453174997. The registered office is located at 28 rue du Tombois, 54110 Crévic, France.
If you have any problems with your order or when using this site, please contact us using the details below:
28 rue du tombois
If you placed an order on the site, you will receive an email from us once it has been dispatched. This email will provide you with your order tracking number, which will serve as a reference for tracking the order.
If you do not understand any of the Terms, we suggest that you contact us before proceeding with any order.
2. Our contract
A contract of sale for the items you have ordered is formed between you and us when we dispatch the ordered items to you. Although certain essential information is included in the order confirmation email, we advise you to download a copy of these Conditions here and retain them for your records. An electronic copy of the contract will be retained in accordance with applicable law. Any contract entered into between you and us in accordance with these Conditions shall only be entered into in English.
Orders are effective from the receipt of payment for checks or bank transfers and from the date of validation of payment by the competent banking establishments, for bank cards.< /p>
For reasons of limitations of bank fraud, the customer may be asked to supply documents justifying the identity of the customer and the veracity of the order. In this case, the orders will then be validated as soon as the supporting documents of the customer's identity have been approved by the services of Elgé.
The seller reserves the right to cancel or refuse any order from a customer with whom there is a dispute over payment of a previous order. Any order implies acceptance of the prices and description of the products available for sale.
Automatic registration systems are considered proof of the nature, content and date of the order.
The information you provided to us when placing the order is binding on you. In the event of an error in the wording of the recipient's contact details, we cannot be held responsible for the impossibility in which it could be to deliver the product.
Prices are indicated on our site in Euros, all taxes included, excluding processing and shipping costs. Prices may be modified at any time, unilaterally, without prior information, depending on supplies and economic conditions, the pricing policy of the various stakeholders: manufacturers, wholesalers and Elgé. We invoice on the basis of the rate in force, at the time of the order taking: the one seen online, at the time of the validation of the order.
Orders to countries outside the European Union are not subject to French VAT. For these countries, the prices indicated on the site for these orders are excluding VAT and therefore do not take VAT into account. However, these orders are subject to any taxes and customs fees in the country of destination.
The price is payable in full and in a single payment. All orders are payable in euros (€) or dollars (USD). For all payments made on the website, the seller reserves the right to accept the sale to ask the buyer to prove his identity and place of residence.
Payment by credit card
Payment can be made by credit card, with the acronym CB, VISA or MASTERCARD. Our partnership with Banque Populaire and their SystemPay solution guarantees you fully secure payment and data confidentiality. You thus benefit from the secure SSL protocol which ensures the confidentiality and security of the data transmitted on the website https://www.elge-art.com
Payment by check
Payment can be made by French bank check. For this, he must indicate on the back of it his name and the number of his order generated automatically by the site, once the order has been validated. The date of the receipt of the check triggers the preparation of the order and its dispatch.
Check should be made payable to ELGÉ and sent to:
28 rue du tombois
Payment by bank transfer
Payment can be made by bank transfer. For this, he must indicate in the wording of the transfer the number of his order generated automatically by the site, once the order has been validated. The visualization of the payment of the order on our bank account gives rise to the triggering of the preparation of the order and its shipment.
The transfer must be made to the following bank details:
Domiciliation: DOMBASLE SUR MEURTHE
Bank code: 14707
Sort code: 00056
Account No: 31421030441
RIB Key: 24
IBAN: FR76 1470 7000 5631 4210 3044 164
Retention of title
In application of the law of May 12, 1980, the transfer of ownership of the goods delivered to the Customer will only take place after full payment of the principal and incidental price.
Any payment after the fixed payment date could give rise to the invoicing of penalties without prior formal notice from the buyer being necessary. The amount of these penalties would be at least equivalent to that which would result from the application of a rate equal to 1.5 times the legal interest rate in force on the day of the application of the penalties, without this clause excluded from additional damages. The customer may never, on the grounds of a complaint made by him, withhold all or part of the sums owed by him, nor operate compensation. When the customer is in arrears with total or partial payment of a due date, Elgé may by this sole fact and without the need for prior formal notice, immediately suspend deliveries, without the customer being able to claim damages. and interest to Elgé. In the event of litigation, Elgé is entitled to claim reimbursement from the customer for costs of any kind related to the lawsuit.
6. Delivery of your order.
In mainland France and abroad, most parcels are sent by Colissimo Tracked by La Poste or by our carrier GLS.
Items are delivered to the delivery address indicated when ordering. The sending of the order will be confirmed to you on the day of its departure by e-mail provided that you have correctly communicated your e-mail address. In order to optimize delivery, it is advisable to indicate an address at which your order can be received during working hours.
Order preparation time: All orders for items available in stock are prepared on average within 24 to 48 working hours. We will do our best to deliver the items to you as quickly as possible, and in any event within 30 days of our acceptance of your order. If the delay exceeds thirty days from the order, the sales contract may be terminated and the customer reimbursed.
Delivery Time: For more information on our delivery service, including applicable charges, please see our Delivery Guide.
If you choose to pay by check or bank transfer, the order will only be processed upon receipt of your payment and the shipping and processing times for your order will be extended by as much.
As regards the delivery of your order in metropolitan France and worldwide, if you provide us with your mobile number and/or your e-mail address, you accept that we transmit this data to a third-party service provider who may contact you by SMS and/or email to provide you with a delivery schedule.
7. Delivery of your order
In the context of distance selling (without the simultaneous physical presence of the parties), you have, according to Article L.121 of the French Consumer Code, a period of fourteen days francs to exercise your right of withdrawal without having to pay penalties, with the exception of the cost of returning the products concerned. This period runs from the day of receipt of the products. To assert your right, you can download our withdrawal form here.
Products must be in perfect condition, must not have been used and must be complete and returned in their original packaging whenever possible.
The transport costs relating to the return of the products as well as the potential packaging costs are the responsibility of the customer.
Any parcel sent to Elgé must be in a "tracking" type postal format (Colissimo tracking, registered parcel, GLS or Chronopost). In the event of a dispute, Elgé will require the Customer to provide proof of deposit with the postal service.
Once the package has been received by Elgé, our teams will assess the perfect condition of the returned goods. Otherwise, the return may be refused by Elgé. The products will then be returned to the Customer at Elgé's expense without the Customer being able to demand any compensation or right to reimbursement.
Refund: In the event that Elgé makes a refund of products, this will be done by the same method of payment as that used for the payment of the order within 15 days from receipt of the products.
Credit note: In the case of a request for a credit note, the latter will be usable on your next order. The credit note is valid for 6 months and available online in your customer account.
You must return the products to us at:
28 rue du tombois
Elgé reserves the right to refuse the package and refund if the return conditions mentioned above are not respected.
Note that a personalized order or a gift card cannot be exchanged or refunded, even partially.
8. Guarantees and liability
All the products supplied by the seller benefit from the legal guarantee of conformity provided for by articles L. 217-4 and following of the Consumer Code and the legal guarantee provided for by articles 1641 and following of the Civil Code.
When acting as a legal guarantee of conformity, the consumer:
Enjoys a period of two years from the delivery of the property to act;
Can choose between repairing or replacing the goods, subject to the cost conditions provided for in Article L. 211-9 of the Consumer Code;
Is exempted from providing proof of the existence of the lack of conformity of the goods during the six months following the delivery of the goods. This period is extended to 24 months from March 18, 2016, except for second-hand goods.
The legal guarantee of conformity applies independently of any commercial guarantee granted.
The consumer can decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the Civil Code and in this case, he can choose between the resolution of the sale or a reduction of the sale price in accordance with article 1644 of the Civil Code.
Disclaimer: To act under this guarantee, you can use our returns form.
9. Intellectual Property
All elements of the Elgé site, whether visual (text, photos, etc.) or sound, including the underlying technology, are the exclusive property of Elgé and even of its suppliers. if provided by them. Any reproduction, representation or reuse, in whole or in part, for other purposes, on any medium whatsoever is prohibited. Failure to comply with this prohibition constitutes an infringement that may engage the civil and criminal liability of the counterfeiter.
The user who has an Internet site and who wishes to place on his site a simple link returning directly to the home page of the site, must ask us for authorization, without that this can be considered an implicit agreement of affiliation. Any link, even tacitly authorized, must be removed on simple request.
10. Personal or private information
We treat all information about you with the strictest confidence.
When ordering, only essential information is requested (surname, first name, address, e-mail) for efficient processing and careful monitoring of the order. The lack of information leads to the non-validation of the order. This data entered online is saved on a secure server and is immediately encrypted.
In accordance with the "Informatique et Libertés" law of January 6, 1978, you have the right to access and rectify data concerning you. To do this, simply ask us via the form located on the page: https://www.elge-art.com/fr/nous-contacter. Your personal information will not be transferred to other companies or organizations.
If any of these conditions are rejected or found to be ineffective by a court or other competent authority, the other provisions will remain in force.
Sales made from our site or by telephone are governed exclusively by French law. In the event of a dispute and in the absence of an agreement